Before buying from SUPREME AUTO TINT SDN BHD 202601030719 (1692814-U), the customer should know when an item can come back to us and when it cannot. That is what this page settles.
Can an item be returned?
Usually not. Items sold are not exchangeable or refundable. Four situations are the exceptions.
We sent the wrong item. What arrived is not what was ordered.
The item does not match what the website advertised of it: the specifications, the description, the features or the information given.
The item is spoiled, damaged or defective when it is delivered.
Delivery ran over the timeline set out in our Shipping Policy.
What proof do we need?
Evidence decides a request. Three things are required of the customer.
A clear, continuous unboxing video. It has to show the unopened parcel, the shipping label, the packaging and the item received.
A first-use video, where that applies. It should clearly show the item being used for the first time.
Whatever else we request: photographs, order details or other supporting documents.
How is a request made?
By email, and quickly. Two steps, in this order.
Send the request to our customer support team at supremeautotint@outlook.com, inside 24 hours of the item arriving.
Attach the evidence above to that same message.
A request that reaches us past the 24-hour mark, or without the evidence we need, is not accepted.
If anything here is unclear, ask us:
📧 Email: supremeautotint@outlook.com
🏢 Address: NO 31, JALAN SETIA TROPIKA 1/17, TAMAN SETIA TROPIKA, 81200 JOHOR BAHRU, JOHOR
🌐 Website: https://supremeautotint-sb.com/contact-us/